Support
Support
Answers to the most common file and delivery questions. If yours is not here, send us a message.
I can’t find my download
Open the receipt email from Lemon Squeezy and use its button. If you cannot find the email, go to app.lemonsqueezy.com/my-orders, enter the email you used at checkout and use the login link sent to you.
My entries in the fillable PDF disappeared
Some web-browser PDF viewers do not save form entries. Download the file and open it in Adobe Acrobat Reader (free), Apple Preview or Foxit, then save with Ctrl/Cmd + S after each session.
The Day 4 scorecard does not add up
The automatic Total, Value and Urgency fields calculate in Adobe Acrobat Reader. Other viewers may not run form calculations.
The Excel file shows errors or #NAME?
The workbook needs Excel 2019 or Excel 365 (MAXIFS is the newest function used). Older Excel versions are not supported.
Using the workbook in Google Sheets
Use File → Import. Formulas, dropdowns and conditional formats work; sheet protection is not imported, so take care with grey calculated cells, and use the sheet tabs if the navigation links stop working.
A CUSTOM RULES banner appeared
One or more thresholds in 12 Settings differ from the Manual. The banner counts them. Restore the Manual values in 12 Settings §1–2 to remove it, or keep them deliberately.
I found an error in a product
Tell us the module, version and page or sheet. Corrections are recorded in each file’s changelog.